Shipping policy
At MALLDERNA, we are committed to delivering your order safely, securely, and as quickly as possible. Please review our shipping details below.
Order Processing
All orders are processed within 1ā3 business days (excluding weekends and holidays).
For made-to-order or customized pieces, processing may take 5ā10 business days, as each piece is crafted with precision and care.
You will receive a confirmation email once your order has been shipped, including tracking information.
Shipping Time & Delivery Estimates
Estimated delivery times vary depending on your location:
- United States: 5ā10 business days
- Canada & Europe: 7ā12 business days
- Australia & International: 7ā15 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free standard shipping on orders over a specified amount, which will be clearly stated on our website.
Customs & Duties
International orders may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the customer.
We recommend checking with your local customs office for more information regarding potential fees.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
If you do not receive tracking details within the stated processing time, please contact us at:
Email: cs@mallderna.com
Shipping Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete address information.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery so we can assist you promptly.
If you need any further assistance, our customer care team is always happy to help.