FAQS
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
About Lab-Grown Diamonds
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond formation process.
Are it environmentally friendly?
Lab-grown diamonds are generally considered a more sustainable choice because they require less mining and have a lower environmental impact.
Do lab-grown diamonds sparkle like natural diamonds?
Absolutely. Lab-grown diamonds have the same brilliance and fire as natural diamonds because they share the same crystal structure.
Product & Quality
Do your diamonds come with certification?
Yes. Many of our diamonds are certified by reputable gemological laboratories such as IGI or GIA, ensuring quality and authenticity.
What diamond quality grades do you offer?
Our diamonds are carefully selected for excellent cut, high clarity, and exceptional brilliance to ensure premium quality.
What metals do you use in your jewelry?
Our jewelry is crafted using high-quality materials such as 14K or 18K gold to ensure durability and timeless beauty.
Can I see detailed information about each diamond?
Yes. Each product page provides detailed specifications including carat weight, cut, clarity, color, and other important details.
Orders & Shipping
How long does it take to process an order?
Orders typically require 3ā7 business days for processing before shipment.
Do you offer international shipping?
Yes. Mallderna ships to many countries worldwide. Shipping availability may vary depending on the destination.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email.
Returns & Support
What is your return policy?
We offer returns or exchanges for eligible items within the specified return period. Please refer to our Return Policy page for full details.
Can I modify or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible and we will do our best to assist you.
How can I contact Mallderna?
You can reach us through our contact form or by email. Our support team typically responds within 24ā48 hours.